000035831 - Advanced Workflow experiences outbound path errors in RSA Archer 6.x

Document created by RSA Customer Support Employee on Dec 16, 2017Last modified by RSA Customer Support Employee on Mar 22, 2019
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Article Number000035831
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Advanced Workflow, User Interface
RSA Product Version: 6.x
IssueIn the Archer.AdvancedWorkflow.<<Date>>.xml log file the following error appears:

Node instance <<Node Name>> in job ####:CUST did not select an outbound path.

CauseWhen an Advanced Workflow job goes into an error state the job will attempt to take the error transition path out. If an error transition path does not exist this error will be written to the log file. The source of the error is normally listed in the log prior to this Outbound Path error.
ResolutionTo resolve these errors take one of the following actions:
  1. Create a Transition Path out of the node for jobs that enter the error state
  2. Change the existing path out so that it is "Always Complete" instead of "Successful"
NotesPlease be aware this will not remedy the issue that caused the job to fail and further troubleshooting is required.