|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
|Issue||During the upgrade from v6.9.1 to v7.0.0, the installation fails with "Failing install, NTP server connection issue" when checking the NTP Service Status.|
|Cause||The sntp command options that are run when checking the NTP service status are no longer supported.|
|Resolution||This issue has been fixed in v7.0.1, v7.0.1 P01, and v7.0.2.|
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
|Workaround||As a workaround, disble NTP during installation. Follow the steps below and restore the NTP settings back to default after the installation completes successfully.|