Article Content
Article Number | 000035651 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Product/Service Type: Appliance RSA Version/Condition: 6.9.1 |
Issue | During the upgrade from v6.9.1 to v7.0.0, the installation fails with "Failing install, NTP server connection issue" when checking the NTP Service Status.
|
Cause | The sntp command options that are run when checking the NTP service status are no longer supported. |
Resolution | This issue has been fixed in v7.0.1, v7.0.1 P01, and v7.0.2. To resolve the issue, it would be best to upgrade to the latest version of v7.0.2. |
Workaround | As a workaround, disble NTP during installation. Follow the steps below and restore the NTP settings back to default after the installation completes successfully.
|