000035651 - Upgrading RSA Identity Governance & Lifecycle 6.9.1 to 7.0.0 fails due to an NTP Service Connectivity issue

Document created by RSA Customer Support Employee on Dec 16, 2017
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Article Number000035651
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
IssueDuring the upgrade from v6.9.1 to v7.0.0, the installation fails with "Failing install, NTP server connection issue" when checking the NTP Service Status.

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Checking hostname configuration...
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Checking /etc/hosts file entry...
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Checking minimum disk sizes...
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Checking for only one UID 0...
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Checking for NTP Service Status...
...
Failing install, NTP server connection issue
CauseThe sntp command options that are run when checking the NTP service status are no longer supported.
ResolutionThis issue has been fixed in v7.0.1, v7.0.1 P01, and v7.0.2.
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
WorkaroundAs a workaround, disble NTP during installation.  Follow the steps below and restore the NTP settings back to default after the installation completes successfully.
  1. Run these commands:

    /sbin/service ntpd stop
    chkconfig ntpd off
    mv /etc/ntp.conf /etc/ntp.conf.org

  2. Remove the /var/run/ntpd.pid file if it exists.
  3. Restart the installation.

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