000035803 - Backup Job is stuck in progress state for indefinite amount of time in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Dec 23, 2017
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Article Number000035803
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0+
IssueWhen trying to schedule backups from UI, they are stuck in progress state for indefinite amount of time.
User-added image
CauseThis is a known issue in V7.0.0+ and is reported in the engineering ticket ACM-58925.
ResolutionUpgrading to V7.0.2 P04 or V7.1.0 will fix this issue.
WorkaroundIn order to stop the failed backup, the application server should be shutdown first. Then the database should also be shut down and restarted before starting the application server using the following commands:

acm stop
acm stopdb
acm startdb
acm start

A good backup should be completed from the command line to clear the "In Progress" status in the UI as soon as possible.
Once a good backup has been done the "In Progress" status will be reset. Use the below syntax to take the backup:

acm stop
acm stopdb
acm startdb
AVDB_Export_AVUSER.sh -t <date in YYYY-MM-DD format>
acm start


EXAMPLE:

acm stop
acm stopdb
acm startdb
AVDB_Export_AVUSER.sh -t 2016-02-06
acm start

 

Continue to take backups in this manner until the system has been upgraded to 7.0.2 P04 or higher.

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