|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0+
|Issue||When trying to schedule backups from UI, they are stuck in progress state for indefinite amount of time.|
|Cause||This is a known issue in V7.0.0+ and is reported in the engineering ticket ACM-58925.|
|Resolution||Upgrading to V7.0.2 P04 or V7.1.0 will fix this issue.|
|Workaround||In order to stop the failed backup, the application server should be shutdown first. Then the database should also be shut down and restarted before starting the application server using the following commands:|
A good backup should be completed from the command line to clear the "In Progress" status in the UI as soon as possible.
Once a good backup has been done the "In Progress" status will be reset. Use the below syntax to take the backup:
Continue to take backups in this manner until the system has been upgraded to 7.0.2 P04 or higher.