|Applies To||RSA Product Set: NetWitness Logs & Packets, Security Analytics|
RSA Product/Service Type: Security Analytics Server, User Interface
RSA Version/Condition: 10.6.x.x
Platform: CentOS 6
|Issue||Dashboard Dashlet charts are not loading in the RSA Security Analytics user interface.|
|Cause||By checking the /home/rsasoc/rsa/soc/reporting-engine/logs/ files we can see the below error and highlighted messages in RED:|
The highlighted message indicates that the live-charts database files are having only read permission. Therefore, the reporting-engine is not able to fetch data.
|Resolution||Perform the steps below to resolve the issue.|