|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Hosted
RSA Version/Condition: 6.9.1, 7.0.0+
|Issue||When attempting to use the out-of-the-box ServiceNow Collector, the following exception may occur during testing.|
|Cause||Incorrect permissions granted to the user that RSA Identity Governance & Lifecycle is using to access the ServiceNow service.|
An examination of the following documentation for ServiceNow does not list the permissions required for the user accessing the ServiceNow service.
|Resolution||The minimum permission required for the ServiceNow user is soap_query. With this permission, the following ServiceNow capabilities were successful.|