000035876 - Email templates in approval nodes do not save if they contain any Thai words in RSA Identity Governance & Lifecycle 7.0.2 P01

Document created by RSA Customer Support Employee on Jan 6, 2018
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Article Number000035876
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Product/Service Type: Email Templates, Approval Nodes
RSA Version/Condition: 7.0.2 P01
IssueEmail templates in approval nodes do not save if they contain any Thai words.  It does not save if we add any new number or English word to the templates. The template seems to get saved if there are no Thai words in the template.
Original Email Template containing Thai words before the product was upgraded to 7.0.2 P01:
User-added image
After upgrade to 7.0.2 P01 if you add anything to the template either in English or Thai then you will be unable to save the template. (e.g. Suppose we add “Dear User” on first line.)
User-added image

After clicking Save, it will show a "Process Saved" message. When you refresh the workflow or reopen workflow, the word “Dear User” will not be saved.
User-added image
You do not see any issue if the template has only English words.You can save the template without any issue.

ResolutionThis issue has been resolved in version 7.0.2 Patch 3.  Deploy the patch 7.0.2 P03 to have this issue corrected.