000035766 - Software update for RSA Authentication Manager 8.x fails with error: Replication flush failed

Document created by RSA Customer Support Employee on Jan 9, 2018
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Article Number000035766
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1 or later
IssueThe software update installer fails applying the update.
The update log file (e. g., update-8.2.1.6.0-build1396313-yyyymmddhhmmss.log) located in the /opt/rsa/am/server/logs folder reports the following message:

252313 2017-11-22 14:18:14,137 FATAL: Replication flush failed. Unable to process all pending changesets from: /opt/rsa/am/replication/r2p_chgsets_to_apply.
java.lang.AssertionError: Replication flush failed. Unable to process all pending changesets from: /opt/rsa/am/replication/r2p_chgsets_to_apply.

 
CauseThere is a replication failure (such as the Authentication Manager primary and replica(s) being out of sync) where replica change sets are still waiting to be processed in the /opt/rsa/am/replication/r2p_chgsets_to_apply folder.
ResolutionReplication is expected to be working to apply an authentication manager software update. Where replication has failed and the replica instance is out-of-sync with the primary instance an administrator can manually remove the data from the /opt/rsa/am/replication/r2p_chgsets_to_apply folder.
The administrator should confirm the Authentication Manager services are running before applying the software update again.
Commands to use at the command line with the rsaadmin account:
  • Removing data from the folder:

rm -rf /opt/rsa/am/replication/r2p_chgsets_to_apply/*

  • Check that the folder is empty: 

ls -l /opt/rsa/am/replication/r2p_chgsets_to_apply

  • Check Authentication Manager services:

/opt/rsa/am/server/rsaserv status all

  • Start the Authentication Manager services (if required): 

/opt/rsa/am/server/rsaserv start all
NotesReview instructions on how to enable secure shell (SSH) on an RSA SecurID Appliance.

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