on Jan 9, 2018Article Content
| Article Number | 000035766 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 SP1 or later |
| Issue | The software update installer fails applying the update. The update log file (e. g., update-8.2.1.6.0-build1396313-yyyymmddhhmmss.log) located in the /opt/rsa/am/server/logs folder reports the following message:
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| Cause | There is a replication failure (such as the Authentication Manager primary and replica(s) being out of sync) where replica change sets are still waiting to be processed in the /opt/rsa/am/replication/r2p_chgsets_to_apply folder. |
| Resolution | Replication is expected to be working to apply an authentication manager software update. Where replication has failed and the replica instance is out-of-sync with the primary instance an administrator can manually remove the data from the /opt/rsa/am/replication/r2p_chgsets_to_apply folder. The administrator should confirm the Authentication Manager services are running before applying the software update again. Commands to use at the command line with the rsaadmin account:
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| Notes | Review instructions on how to enable secure shell (SSH) on an RSA SecurID Appliance. |