|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2 SP1 P6 or later
|Issue||The replication status reports Out of Sync and the action to synchronization the primary instance database fails as the primary database dump is too big to be pushed to the replica instance in a timely fashion, probably due to the primary and replica instances being separated geographically.|
|Resolution||RSA Authentication Manager 8.2 Service Pack 1 Patch 6 introduces a method of performing a manual transfer of the primary dump and primary dump SHA-256 signature file to the replica instance.|
NOTE: This procedure requires secure shell (SSH) to be enabled on the Authentication Manager instances in the deployment. Refer to the article on how to Enable Secure Shell on the Appliance for more information.
The following instructions allow an administrator to perform the manual transfer of the primary dump and primary dump SHA-256 signature file to single replica instance. Where there is more than one replica instance in the Authentication Manager deployment, repeat the instructions for each replica instance that requires a Sync. Only synchronize one replica instance at a time.
On a replica instance
The command auth_manager.synchronization.manual_transfer.wait.minutes is a timer delay providing fifteen (15) minutes for the administrator to perform the manual transfer. This value can be altered, however fifteen minutes is more than enough time to move a 2GB primary dump with SHA-256 signature file to the replica instance.
On the primary instance
NOTE: The primary_dump and primary_dump.sha256 will be created in the instance_<number> folder. When the administrator sees the primary_dump.sha256 file then further tasks are required on the replica instance.
Back on the replica instance
Back on the primary instance
|Notes||Where the customer is not running an Authentication Manager deployment with RSA Authentication Manager 8.2 Service Pack 1 Patch 6 software then the Authentication Manager instances can be updated with the later software before using this RSA knowledge article.|
Refer to 000035766 Software update for RSA Authentication Manager 8.x fails with error: Replication flush failed if there is an issue with the software update.