on Jan 15, 2018Article Content
| Article Number | 000035553 |
| Applies To | RSA Product Set: Archer RSA Version/Condition: 6.0 through 6.5 |
| Issue | When accessing an application, all records populate within the record browser as expected. After clicking a Filter By option, the records are not displayed:  When logged on as an administrator there is no problem. This indicates the problem is an access control or permissions issue.  |
| Resolution | If you go to Administration > Issues Application > Navigation Menu > By Issue Owner you will see that the sorting is done on the Issue Priority field. This is a private field to which the user does not have access. Therefore, you have to select one of the following options to resolve the issue:
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