000035640 - Seeing file system limitation errors on the RSA Adaptive Authentication (Hosted) system

Document created by RSA Customer Support Employee on Jan 16, 2018Last modified by RSA Customer Support Employee on Jan 16, 2018
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Article Number000035640
Applies ToRSA Product Set: Adaptive Authentication (Hosted)
RSA Product/Service Type: Adaptive Authentication (Hosted)
RSA Version/Condition: 11.1
IssueThe following error is seen on a system that is doing RSA Adaptive Authentication (Hosted) transactions:
Error: The requested operation could not be completed due to a file system limitation

The customer reporting the issue states that they have not made any changes recently to their banking system
CauseThe error message is due to a problem on the customer side. They had inadvertently kept the logging on which was causing file errors.
ResolutionCustomer turning off logging resolved this error.