000035832 - After enabling device collection in Mode 2 for the RSA Adaptive Authentication Mobile SDK Module 3.9 some device elements are still missing

Document created by RSA Customer Support Employee on Jan 16, 2018
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Article Number000035832
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication Mobile SDK Module
RSA Version/Condition: 3.x
 
IssueDevice collection was enabled in Mode 2 for the Adaptive Authentication Mobile SDK Module, however some device elements not collected by the RSA Mobile SDK 3.8 such as Speed, Heading, Altitude, AltitudeAccuracy, WiFiMacAddress and Channel.
 
Resolution

For Android and iPhone:


  • Heading and Speed information will only be captured if the device is moving from one location to another with location setting on constantly.
  • Altitude and AltitudeAccuracy will be captured only if the location permission is on and supported by the device itself.

For iPhone:


  • WiFiMacAddress and Channel.  Starting with iOS 7, it is no longer supported in the native iOS; therefore, this element will never be captured.

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