000035930 - RSA SecurID Access Error:  Identity router API tokencode authentication failed - Identity source unreachable

Document created by RSA Customer Support Employee on Jan 18, 2018
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Article Number000035930
Applies ToRSA Product Set:  SecurID Access
IssueAfter successfully configuring and testing the Authentication Manager > IDR integration to Enable Cloud Authentication Service Users to Access Resources Protected by RSA SecurID, the Administration Console User Event Monitor shows the following unexpected error:

Identity router API tokencode authentication failed - Identity source unreachable.
 

The Identity Source test and synchronization are both successful.
CauseNo policies have been defined in the Administration Console
WorkaroundEven though unused by this use case, follow the steps to Add an Access Policy.  It is unimportant what the policy contains, only that it exist to avoid the error message.
NotesThis requirement will be removed in a future release.

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