|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.2 P2 HF1, 6.2 P3, 6.2 P4, 6.2 P5, 6.2 P6, 6.2 P7, 6.2 P8, 6.3 P1 HF1 and 6.3 P2
|Issue||After creating or opening an existing report and approximately 1:20 seconds to 2 minutes of waiting while idle or moving the cursor and clicking and fields to maintain activity and then clicking the Search button the "unexpected error has occurred in the system. Please try your request again. If the problem persists, please contact your system administrator" is displaying.|
This is issue occurs in the following environment
|Cause||Internet Explorer is designed to perform NTLM Pre-authentication and exclude the POST request payload because they aren't required to complete NTLM authentication successfully. At this point, if the server doesn’t challenge Internet Explorer for authentication but instead expects the POST request payload to be delivered, the underlying web application may not work as expected.|
For more details, check out https://support.microsoft.com/en-us/help/251404/you-cannot-post-data-to-a-non-ntlm-authenticated-web-site.
The issue is commonly seen in cases where the Web Application is configured for mixed mode Authentication like Archer.
|Resolution||Perform the following steps on each workstation:|
|Notes||The issue IS also reproducible through manual login on the same setup.|
This issue IS NOT reproducible using the supported version of Firefox (version 48 - 64-bit).
For more information about this issue, please check ARCHER-42852.