000035860 - RSA NetWitness Logs& Packets shows Update path unsupported on the hosts page

Document created by RSA Customer Support Employee on Jan 25, 2018
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Article Number000035860
Applies ToRSA Product Set: NetWitness Logs and Packets
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 10.6.x.x
Platform: CentOS
IssueNot able to upgrade hosts correctly provisioned through the UI. The host displays "Upgrade path unsupported". 
CauseThis is caused by an Inconsistency with the puppet mongo database concerning hosts & repository information. 
Resolution1. SSH to the UI server node with "root" access. 

2. Flush incorrect update data from the puppet databases and reset the repository: 

1- Access to puppet database & clean the associated host-upgrade tables:
mongo puppet

2- cd /var/netwitness/srv/www/rsa/updates
rm -rf *

3- Upload 10.6.4 or the required target-release via the GUI