|Applies To||RSA Product Set: NetWitness Logs & Packets|
RSA Version/Condition: 11.0
Component: Admin Server
O/S Version: EL7
|Issue||Unable to log in to the RSA NetWitness Suite interface after upgrading to version 11.0.|
The error message below is displayed when attempting to log in.
|Cause||This issue is caused when the rsa-nw-admin service has crashed or is down.|
|Resolution||Follow the steps below to resolve the issue.|
If you continue to experience the issue after performing these steps then please contact RSA Customer Support and reference this article for further assistance.