000035918 - How to retrieve an RSA Authentication Manager 8.x license file from the file system

Document created by RSA Customer Support Employee on Jan 26, 2018
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Article Number000035918
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueAt times, system administrators need to retrieve the RSA Authentication Manager license file to rebuild the system, but the license file is misplaced or lost after RSA Authentication Manager installation or perhaps the system  administrator cannot download the license from  Download Central.
ResolutionThe RSA Authentication Manager server stores the license file in the file system so administrators can retrieve it  from the server, either via SSH or by a KVM that is directly attached to the primary. 

In RSA Authentication Manager 8.x, the license file is located in the /tmp/ directory.

testAM8pri:~ # cd /tmp/
rsaadmin@testAM8pri:/tmp> ls -al *license*
-rw-r--r-- 1 root root 8806 Jan 14 10:01 license.zip
total 40
drwxr-xr-x  2 root root  4096 Jan 14 10:01 .
drwxrwxrwt 45 root root  4096 Jan 14 15:00 ..
-rw-r--r--  1 root root 10955 Jan 14 10:01 <30360123_10_20180115>.xml
-rw-r--r--  1 root root   637 Jan 14 10:01 defaultRSAToolbar.cer
-rw-r--r--  1 root root   806 Jan 14 10:01 defaultRSAToolbar.key
-rw-r--r--  1 root root   782 Jan 14 10:01 sdti.cer
-rw-r--r--  1 root root   637 Jan 14 10:01 server.cer
-rw-r--r--  1 root root   806 Jan 14 10:01 server.key
  • The license files can only be retrieved from the RSA Authentication Manager 8.x primary server.
  • Please contact RSA Customer Support to generate a replacement license file if you still cannot locate the license file.