000035965 - Save and Close Button inactive for some applications in RSA Archer

Document created by RSA Customer Support Employee on Jan 31, 2018
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Article Number000035965
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.3 and up
 
IssueIn 6.3 there is a new feature which allows the user to "Save and Close" a record. In some applications, the button is greyed out. The "Save" button is still usable and working. 

     User-added image

Without Workflow created for the application:

     User-added image
CauseUnfortunately, this occurs once an Advanced Workflow is created in the application, even if it is not activated. As soon as the 'Create Workflow' option is selected it does not allow for the save and close button.
 
ResolutionThis was logged as a defect under ARCHER-42553, however, Engineering determined it was functioning as designed. There is no current workaround either. There is already an idea raised on the community to enhance this feature: https://community.rsa.com/ideas/1287. Please upvote this idea if you wish to support this feature.

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