000035984 - How do I remove a former employee from our company account in RSA Link?

Document created by RSA Customer Support Employee on Feb 2, 2018Last modified by Robert Wells on Jul 24, 2020
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Article Number000035984
Applies ToRSA Link (community.rsa.com)
RSA Case Management (community.rsa.com/cases)
Version Upgrades Portal (community.rsa.com/version-upgrades)
myRSA (my.rsa.com)
IssueI have a coworker who is no longer with our company and I want to remove him from our company account in RSA Link so that he is no longer able to access our support cases and product downloads.

These steps will prevent the removed user from accessing product downloads, but will not automatically revoke their access to the Case Management portal.  To have their access revoked in that portal as well, contact RSA Customer Support and reference this article while providing the email address of the user to be removed.

Perform the steps below to remove a user from your company account from within the RSA Case Management portal.


  1. Navigate to RSA Link in a web browser and click on the My Cases option in the main menu to access the Case Management portal.
    User-added image
  2. Click on the My Team tab within the RSA Link Case Management portal.
    User-added image
  3. Underneath the My Accounts section, click on the hyperlink for your company name underneath the Site Name column.
    User-added image
  4. Locate the user you wish to remove from the account and click on the respective Delete hyperlink.
    User-added image

    Note: If you receive the following error:

    “An error has occurred while processing your request. Please contact RSA Customer Support.”.

    Please click the “Click here if you are experiencing issues with displaying this page” Link.

  5. Click on the OK button to confirm that you wish to delete the user.
    User-added image
Once you confirm the deletion the user will be removed from the account and you will be returned to the first page on the My Team tab.
You and all other admin users on your company account will then receive an email confirmation that the user was deleted, as shown below.
User-added image


An email will also be sent to the email address of the user that was removed, copying the admin user that performed the removal, to inform him/her that the account has been removed.  See the example below.


User-added image


Please open a ticket letting us know the contact names for whom RSA Link access was just deleted, so we can mark them as "No Longer with Company" internally.

  1. https://community.rsa.com/welcome
  2. My Cases (top left side)  
  3. Create Case  
  4. From the drop down: I need assistance with: please choose RSA Link portal – Community, Knowledge Base, Software Upgrade/patch downloads
  5. Fill out the ticket information form and submit.