|Applies To||RSA Link (community.rsa.com)|
RSA Case Management (community.rsa.com/cases)
Version Upgrades Portal (community.rsa.com/version-upgrades)
|Issue||I have a coworker who is no longer with our company and I want to remove him from our company account in RSA Link so that he is no longer able to access our support cases and product downloads.|
These steps will prevent the removed user from accessing product downloads, but will not automatically revoke their access to the Case Management portal. To have their access revoked in that portal as well, contact RSA Customer Support and reference this article while providing the email address of the user to be removed.
Perform the steps below to remove a user from your company account from within the RSA Case Management portal.
You and all other admin users on your company account will then receive an email confirmation that the user was deleted, as shown below.
An email will also be sent to the email address of the user that was removed, copying the admin user that performed the removal, to inform him/her that the account has been removed. See the example below.
Please open a ticket letting us know the contact names for whom RSA Link access was just deleted, so we can mark them as "No Longer with Company" internally.
- My Cases (top left side)
- Create Case
- From the drop down: I need assistance with: please choose RSA Link portal – Community, Knowledge Base, Software Upgrade/patch downloads
- Fill out the ticket information form and submit.