000035985 - ChallengeQuestionMatchResult  failCount result in RSA Adaptive Authentication (OnPrem) 7.3

Document created by RSA Customer Support Employee on Feb 7, 2018
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Article Number000035985
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3
 
IssueIn the Authenticate response, we have the below block, which is always returning back the failCount as 1, even though it failed 2nd or 3rd time in the same session.
ResolutionThe response says how many challenge questions the end-user had failed to answer correctly in that particular transaction. It's not related to the number of times the user has failed the attempts.

                      <ns1:challengeQuestionMatchResult>
                                <ns1:failCount>1</ns1:failCount>
                                <ns1:matchCount>0</ns1:matchCount>
                      </ns1:challengeQuestionMatchResult>
 

To retrieve the fail count from the database, use the below DB query




select u.username, u.status, a.acspname, a.counts from RSA_CORE.users u join RSA_CORE.acspuseraccount a
on u.id=a.userid where username='<your LoginName here>'

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