000036035 - I'm no longer receiving RSA Link email notifications even though my account is still active

Document created by RSA Customer Support Employee on Feb 16, 2018Last modified by RSA Customer Support Employee on Apr 25, 2018
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Article Number000036035
Applies ToRSA Link Users
IssueMy RSA Link account is still active but I am no longer receive email notifications for activity on the website such as community discussions, product advisories, etc.
CauseEmail notifications from RSA Link will be instantly disabled if the user clicks on the unsubscribe hyperlink--whether intentionally or inadvertently--at the bottom of any email notification, as shown in the example below.

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This can be confirmed by visiting the Preferences page for your profile and checking whether the first option is set to No as shown below.

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ResolutionTo re-enable email notifications from RSA Link for the content, spaces and people that you follow you must perform the steps below.
  1. Log in to your RSA Link account.
     
  2. Click on your account avatar in the top-right corner next to the magnifying glass icon and select the Preferences option.
     
    User-added image
     
  3. Select the Yes option for the preference labeled Receive email or mobile notifications when there is activity in the community? at the top of the Notification Preferences section.
     
    User-added image
     
  4. Verify that the other preferences are set correctly.  
     
  5. Scroll to the bottom of the page and click on the blue Save button to apply the change.

After making this change you will begin receiving notifications again.  If you still do not receive any email notifications, confirm that emails from no-reply@rsa.com are not being filtered into a spam folder and then contact RSA Customer Support for further assistance as needed.
NotesFor more information on subscribing to (aka "following") content, spaces and people on RSA Link, please refer to the RSA Link Frequently Asked Questions page to and the following knowledge base article:  How do I subscribe to product advisories on RSA Link?

You can also view a tutorial in the Guided Tour of RSA Link video found on the RSA Customer Support community and on YouTube.

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