|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Agent for Windows
RSA Version: 7.3.3
|Issue||The following behavior occurs:|
|Cause||Based on the article entitled Single Sign On fails on systems that have third-party credential providers installed in the McAfee Knowledge Center, there is a known McAfee issue that the McAfee provider named MfeEpeCredentialProvider is not compatible with third-party credential providers. Here's an excerpt:from that article:|
DE/EEPC does not currently support any third-party Windows credential provider integrations. These third-party credential providers are conflicting with the DE/EEPC credential provider because, on Windows systems, it is not possible to chain the DE/EEPC credential provider.
|Resolution||The fact that the RSA credential tile does not appear during the first logon after a reboot is not within the control of the RSA Authentication Agent. In all cases the RSA Authentication Agent returns a credential tile to LogonUI normally. The fact that it is not displayed is (probably) because the SafeBoot product is filtering third party credential providers on the first logon after reboot.|
The customer needs to engage McAfee to find a workaround. It might be possible to configure SafeBoot to not use its' MfeEpeCredentialProvider, but that needs to be handled by McAfee.
The RSA Authentication Agent 7.3.3 for Windows is functioning as designed.