000036045 - When the RSA Authentication Agent 8.0.1 for Web for IIS is installed on a Windows 2008 web server, the Config Service Spikes CPU and crashes IIS, IIS restarts on its own causing intermittent authentication failures

Document created by RSA Customer Support Employee on Feb 21, 2018
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Article Number000036045
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Web for IIS
RSA Version/Condition: 8.0.1
Platform: Windows
O/S Version: 2008 Server R2 Enterprise 64-bit
IssueWhen the RSA Authentication Agent 8.0.1 for Web for IIS is installed on a web server and SSO is enabled on OWA, the IIS server crashes and gives the following error in the Application log:
 

Log Name: Application
Source: Application Error
Date: 6/5/2016 11:08:17 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: EX13-CAS-010.vmware.com
Description:
Faulting application name: w3wp.exe, version: 8.0.9200.16384, time stamp: 0x50108835
Faulting module name: rsasinglesignon.dll, version: 8.0.0.399, time stamp: 0x5655b9ff
Exception code: 0xc0000409
Fault offset: 0x00000000000041e9
Faulting process id: 0x6b6c
Faulting application start time: 0x01d1bfb9c19cebaa
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Program Files\RSA Security\RSAWebAgent\rsasinglesignon.dll
Report Id: 0f53a5c7-2bad-11e6-9424-005056ae7381
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-06-06T06:08:17.000000000Z" />
<EventRecordID>6539156</EventRecordID>
<Channel>Application</Channel>
<Computer>EX13-CAS-010.vmware.com</Computer>
<Security />
</System>
<EventData>
<Data>w3wp.exe</Data>
<Data>8.0.9200.16384</Data>
<Data>50108835</Data>
<Data>rsasinglesignon.dll</Data>
<Data>8.0.0.399</Data>
<Data>5655b9ff</Data>
<Data>c0000409</Data>
<Data>00000000000041e9</Data>
<Data>6b6c</Data>
<Data>01d1bfb9c19cebaa</Data>
<Data>c:\windows\system32\inetsrv\w3wp.exe</Data>
<Data>C:\Program Files\RSA Security\RSAWebAgent\rsasinglesignon.dll</Data>
<Data>0f53a5c7-2bad-11e6-9424-005056ae7381</Data>
Config Service Spikes CPU crashes IIS, IIS restarts on its own causing intermittent authentication failures.
CauseThis issue has been reported in defects AAIIS -1273 and AAIIS -1406. 
ResolutionThe CPU spiking issue has been resolved in the RSA Authentication Agent 8.0.1 for Web for IIS build 431 (i. e.,  8.0.1 [431]) or later.

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