|Applies To||RSA Product Set: SecurID |
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2, 8.3
|Issue||The RSA RADIUS Server Operations Console service fails to start after an upgrade.|
A search of the /opt/rsa/am/server/logs/radiusoc.log shows:
|Cause||A WebLogic Diagnostic Framework file has grown in size exceeding the limits defined in the configuration that Authentication Manager uses to run WebLogic.|
The processing of this large file size causes the aforementioned OutOfMemory Error. This has mostly been seen when patching, where the file has grown large and the patch process performs a stop and start of services. It can happen any time a stop and start is done. When the file is too large in size to impact the start up process varies.
|Workaround||At this time the cause of the file size growth is unknown. It is a benign file for the way RSA uses WebLogic. Engineering is investigating the cause and remedial steps to constrain the growth of the file. |
This issue has been addressed in AM-31774 (Huge file WLS_DIAGNOSTICSxxxxxx.DAT preventing 3 services from starting). The fix is included in RSA Authentication Manager 8.3 Patch 1 or later (requires RSA Link registration).