000036059 - RSA RADIUS Server Operations Console service for RSA Authentication Manager 8.2 and higher fails to start after upgrade

Document created by RSA Customer Support Employee on Feb 22, 2018Last modified by RSA Customer Support Employee on Feb 23, 2018
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Article Number000036059
Applies ToRSA Product Set: SecurID  
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2, 8.3
IssueThe RSA RADIUS Server Operations Console service fails to start after an upgrade.

A search of the /opt/rsa/am/server/logs/radiusoc.log shows:   


weblogic.application.ModuleException: java.lang.OutOfMemoryError: Java heap space

Resolution
  1. Login to the RSA Authentication Manager server as rsaadmin. 
  2. Navigate to /opt/rsa/am/server:


cd /opt/rsa/am/server


  1. Stop all services:


./rsaserv stop all


  1. Delete the following directories:

  • /opt/rsa/am/server/servers/AdminServer/cache
  • /opt/rsa/am/server/servers/AdminServer/tmp
  • /opt/rsa/am/server/servers/biztier/cache
  • /opt/rsa/am/server/servers/biztier/tmp
  • /opt/rsa/am/server/servers/console/cache
  • /opt/rsa/am/server/servers/console/tmp
  • /opt/rsa/am/server/servers/radiusoc/cache
  • /opt/rsa/am/server/servers/radiusoc/tmp

  1. Delete the file(s) within /opt/rsa/am/server/servers/radiusoc/data/store/diagnostics, but not the directory itself.
  2. Make a backup of /opt/rsa/am/server/wrapper/RadiusOCServerWrapper.conf.
  3. Open /opt/rsa/am/server/wrapper/RadiusOCServerWrapper.conf in a text editor.
  4. Change the following two lines from


wrapper.java.additional.32=-Xms100m
wrapper.java.additional.33=-Xmx100m


to 



wrapper.java.additional.32=-Xms128m
wrapper.java.additional.33=-Xmx192m


  1. Save the file:


wq!


  1. Navigate back to /opt/rsa/am/server:


cd /opt/rsa/am/server


  1. Start all services:


./rsaserv start all

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