000036040 - RSA Adaptive Authentication (on Premise) - Performance issues observed with Authentication Error

Document created by RSA Customer Support Employee on Feb 27, 2018
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Article Number000036040
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3 P2
 
IssueAdaptive Authentication becomes unresponsive with the following errors in aa_server.log (rsa/logs/aa_server.log)
 

ERROR [http-nio-8080-exec-8] [] []
[com.rsa.csd.ws.impl.AdaptiveAuthenticationImpl] -
<com.rsa.csd.ws.impl.AdaptiveAuthProcessException:
Reason Code: 1604
Description: Authentication Error
Caller Authentication failed>
com.rsa.csd.ws.impl.AdaptiveAuthProcessException:
Reason Code: 1604
Description: Authentication Error
Caller Authentication failed
at com.rsa.csd.ws.impl.V6OnlyAuthenticationStrategyImpl.execute
(V6OnlyAuthenticationStrategyImpl.java:36)


 
CauseA bug.
ResolutionApply 7.3 P2 HF 20

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