000036013 - Incorrect filters set up in the Controls Efficacy section which is used to link Security Controls from Security Incidents in RSA Archer

Document created by RSA Customer Support Employee on Feb 28, 2018
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Article Number000036013
Applies ToRSA Product Set: Security Management
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.3
IssueUnder Security Incidents application, under the Results tab, there is a section for Controls Efficacy. There are filters existing on what controls show up for only 'Detective controls (Ineffective)' and 'Investigative Controls(Ineffective)'. Other 4 fields in the same section do not have filtering criteria on what controls to be able to select. This restricts uses to select/link controls to the Security Incidents application.
CauseThis is a defect reported under ARCHER-47017 in the Security Incidents application. 
WorkaroundManually remove the filters from two fields: Detective controls (Ineffective) and Investigative Controls(Ineffective)