RSA Authentication Manager Help Desk Proficiency

Document created by Connor Mccarthy Employee on Mar 1, 2018Last modified by Joseph Cantor on Sep 10, 2019
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On-Demand Lab Details




In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us



This On-Demand lab course provides the fundamental information about an RSA SecurID system deployment to assist Help Desk representatives respond to end users.



This On-Demand Lab course provides the learner with hands-on experience to understand RSA Authentication Manager and RSA SecurID authenticators and authentication methods, as well as how functions and controls are accessed in the administrative interface.  Demonstrations of important operations relating to typical end user cases reinforce the steps that Help Desk representatives can take for troubleshooting and assisting their user population.  This training is useful for new representatives supporting RSA SecurID users as well as a refresher course for representatives who infrequently work with RSA SecurID support issues.



Help Desk representatives who need to assist and support RSA SecurID users


Delivery Type

On-Demand Lab (self paced on-demand learning with lab)



2 hours

Note: RSA University's on-demand lab environment is provided for 10 hours of overall practice time over a 14-day period.


Accessing the Lab Environment

Lab exercises are performed in the RSA University virtual lab environment.  The downloadable Lab Guide provides detailed instructions on access the environment.  For more information please view the document Access RSA University Virtual Labs-available on the RSA University site:  RSA University Content


Prerequisite Knowledge/Skills

Students should have general familiarity with RSA Authentication Manager and system administration function.


Learning Objectives

Upon successful completion of this course, participants should be able to:

  • Understanding basic RSA SecurID Authentication functions
  • Navigate Authentication Manager Security Console & Operations console menus and functions
  • Filter and run Reports
  • Troubleshoot and Audit any security issue
  • Understand Self-service Features.


Course Outline

RSA SecurID Authentication Manager Overview:

  • Multifactor Authentication
  • Authentication Manager Supported Platforms
  • RSA Authentication Manager Components


Tokens Overview:

  • Hardware and Software tokens
  • Time Synchronization
  • Authentication Type
  • Software Token Delivery


Auditing and Troubleshooting

  • Reports and Scheduled Reports Jobs
  • Real-Time Activity Monitors
  • Troubleshooting Logs



  • Security Console
  • Operations Console
  • Self-Service Console



  • Most Common End User Issues




On-Demand Lab Details




In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us