000036097 - RSA Link user needs to have their first or last name adjusted due to a typo during registration

Document created by RSA Customer Support Employee on Mar 2, 2018
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Article Number000036097
Applies ToRSA Link Users (excluding RSA employees)
IssueA user realized after registering for an RSA Link account that there was a typo in his/her first or last name.

When editing their user profile within RSA Link, the fields for First Name and Last Name cannot be edited.

User-added image
CauseBecause the RSA Link user accounts are integrated with other back-end systems, the First Name and Last Name fields can only be updated by RSA Link administrators so that the changes can be made concurrently in all of the related systems.
ResolutionTo request an update to the First Name and/or Last Name field(s) in your RSA Link account, please contact RSA Customer Support and quote this article number for assistance.