|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Product/Service Type: Appliance and Software Only
RSA Version/Condition: 6.x, 7.x
|Issue||For the RSA Identity Governance & Lifecycle application, the Oracle database is used to store data.|
On an RSA Appliance Oracle Automatic Storage Management (ASM) is used to manage the file storage for the Oracle database. A customer supported implementation of the Oracle database for RSA's Identity Governance & Lifecycle application may also use Oracle Automatic Storage Management (ASM) to manage the file storage for the Oracle database.
The following error may be reported by the Oracle database on RSA Identity Governance & Lifecycle startup:
|Cause||These errors indicate that Oracle ASM is not running. Please note that these errors are not the only symptoms that may be observed when Oracle ASM is not running.|
One reason for Oracle ASM not running, is that the Linux operating system version may be different than that of the Oracle ASM driver.
|Resolution||On an RSA appliance, run the Appliance Updater. For more information about the Appliance Updater, please go to the RSA Identity Governance & Lifecycle Appliance Updater web page.|
For a customer-supplied Oracle database, engage the Linux system administrator and have them revert either the operating system version or the oracleasm version back to their original version (i. e., when Oracle ASM was working).
Providing information about the various Linux software update tools (i. e., YaST or zypper) is beyond the scope of RSA Customer Support.
Important details about the oracleasm driver
The oracleasm driver is written by the operating system vendor.
For more information about the Appliance Updater, please go to the RSA Identity Governance & Lifecycle Appliance Updater web page.
Relevant software links
oracleasm driver for SLES 11
For Database Administrators > ASMLib: Linux Drivers for Automatic Storage Management