000035627 - ASR fails to generate with 'ORA-31011: XML parsing failed' and 'LPX-00241: entity reference is not well formed' errors in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 7, 2018•Last modified by RSA Customer Support Employee on Mar 4, 2020
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Article Number000035627
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2
 
IssueAn Aveksa Statistics Report (ASR) cannot be generated in RSA Identity Governance & Lifecycle.

The aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) has errors similar to the following:

06/30/2017 22:58:51.092 ERROR (SystemReport) [com.aveksa.server.system.SystemReport] 
ASR Params: [Lcom.aveksa.server.db.ProcedureParameter;@57040449
com.aveksa.server.db.PersistenceException: java.sql.SQLException: 
ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 85614
LPX-00241: entity reference is not well formed
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 240
ORA-06512: at line 1
 at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1601)
 at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1459)
 at com.aveksa.server.db.PersistenceManager.runStoredProcedure(PersistenceManager.java:267)
 at com.aveksa.server.system.SystemReport.backgroundGenerateReport(SystemReport.java:124)
 at com.aveksa.server.system.SystemReport.access$000(SystemReport.java:50)
 at com.aveksa.server.system.SystemReport$1.run(SystemReport.java:69)
 at java.lang.Thread.run(Thread.java:745)
Caused by: java.sql.SQLException: 
ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 85614
LPX-00241: entity reference is not well formed
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 240
ORA-06512: at line 1


or
 

01/11/2018 09:58:03.721 ERROR (SystemReport) [com.aveksa.server.system.SystemReport] 
ASR Params: [Lcom.aveksa.server.db.ProcedureParameter;@3086e335 
com.aveksa.server.db.PersistenceException: java.sql.SQLException:
ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 129693 
LPX-00242: invalid use of ampersand ('&') character (use &)
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 241
ORA-06512: at line 1
 at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure (PersistenceServiceProvider.java:1601)
 at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure (PersistenceServiceProvider.java:1459)
 at com.aveksa.server.db.PersistenceManager.runStoredProcedure (PersistenceManager.java:267)
 at com.aveksa.server.system.SystemReport.backgroundGenerateReport (SystemReport.java:131)
 at com.aveksa.server.system.SystemReport.access$000(SystemReport.java:52)
 at com.aveksa.server.system.SystemReport$1.run(SystemReport.java:71)
 at java.lang.Thread.run(Thread.java:748)
Caused by: java.sql.SQLException: 
ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 129693
LPX-00242: invalid use of ampersand ('&') character (use &)
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 241
ORA-06512: at line 1


 
CauseThe reason for this behavior is that there are special characters in the node name.

This is a known issue reported in engineering ticket ACM-76633.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.0.2 P05
  • RSA Identity Governance & Lifecycle 7.1.0
Please contact RSA Identity Governance & Lifecycle Support to move the report(s) from Generating status to Completed status. The report(s) may then be deleted.

Please see related RSA Knowledge Base Articles:

 
WorkaroundThe ASR may be run from the Linux command line. Please see RSA Knowledge Base Article 000027912 -- How to create an Aveksa Statistics Report (ASR) from the linux command line using SQL in RSA Identity Governance & Lifecycle for this workaround.
 

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