000036101 - Cancelling a change made in a review redirects to a null page or a request could not be handled error in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 6, 2018
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000036101
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2 pre-patch 7, 7.1.0 GA
 
IssueCancelling the changes made in the review item is returning to a null page or shows request could not be handled error in RSA Identity Governance & Lifecycle.  For example, 
  1. Generate a review and configure the email events to send an email after successful generation of the review.
  2. Make sure the review is in an active state in order to perform the review.

User-added image


  1. The reviewer will receive the following email with a link to view/perform their review items.

User-added image


  1. Click on the View Review link to go to to the login page:

User-added image


  1. The reviewer will login and the link will take her to perform the review.
  2. Click Revoke on any of the review items and click Cancel. The following confirmation page displays on click of the Cancel button.

User-added image


  1. After clicking Cancel, the home page should display, instead, 

  • A null page appears in RSA Identity Governance & Lifecycle 7.0.0:

User-added image


  • An error that the request could not be handled in RSA Identity Governance & Lifecycle 7.0.2:

User-added image
CauseThis is a known issue, reported in the engineering ticket ACM-66789.  
 
ResolutionFix targeted for 7.0.2 P07 and V7.1.0 P01

Attachments

    Outcomes