Article Content
Article Number | 000036072 |
Applies To | RSA Product Set: NetWitness Endpoint RSA Product/Service Type: NetWitness Endpoint RSA Version/Condition: 4.3.0.4-4.3.0.5, 4.2.0.x, 4.4.0.0, 4.4.0.1 Platform: Windows Product Name: RSA-0015013 Product Description: ECAT Host Perp License (per host) |
Issue | When IPv4 or more likely IPv6 interfaces in Windows operating systems have the flag set for RSC support which is considered an optional setting, the WFP driver hangs causing the service host to hang during a Windows Update, preventing the system from proceeding and mimicking a hung state on the server. |
Cause | RSC is affected by a known Windows bug and happens when the base filtering engine interacts with svchost.exe which is expecting the WFP network driver to support RSC and enters a hung state waiting for the service to initialize. |
Resolution | There are a few ways to resolve this issue:
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