|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.X
Platform (Other): All/Generic
O/S Version: All/Generic
Product Name: Adaptive Authentication (OnPrem)
Product Description: Adaptive Authentication (OnPrem)
|Issue||It was identified that when the encryption is enabled and user enrolls Q&A in a different language like Chinese, Japanese, Thai…enrollment is successful but challenge never works after submitting valid answers.|
The same functionality works fine for English with encryption enabled.
When encryption is disabled, the functionality works fine for all the languages as expected.
|Cause||For encryption to work as expected with languages other than English, a specific java configuration in application server when encryption enabled with languages other than English. This is because different languages have different UTF encoding.|
|Resolution||To resolve this the below parameter needs to be added in Java Options in the application server in use.|
Once this is done, the encryption would work as expected with all languages.
|Notes||This will be added to documentation in versions 7.3P4 and above|