000034137 - Update to Java on Windows results in server startup error "Error 87: The parameter is incorrect" in RSA Access Manager

Document created by RSA Customer Support Employee on Mar 17, 2018
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Article Number000034137
Applies ToRSA Product Set: Access Manager
RSA Product/Service Type: Agent
RSA Version/Condition: 6.2.x
Platform: Java 1.7; 1.8
IssueCustomer after updating JAVA could not start the Access Manager server from the windows Services Menu with the resulting error:

"Error 87: The parameter is incorrect"
CauseAfter updating Java to a newer version, the Path to the Java JRE was changed.
The JRE can no longer be found resulting in the following error:

"Error 87: The parameter is incorrect"

Some windows systems may also throw the following error:

"Error 126: The specified module could not be found"

ResolutionThe services registry settings are configured on installation and need to be updated manually if the Java JRE path changes.

An example of the location of these registry setting:  Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RSAdispatch62\Parameters

Then edit the "jvm" and "options" parameters to update the JRE location.