000036046 - Requesting access to RSA Authentication Manager Amazon Machine Image (AMI) for Amazon Web Services (AWS) environments

Document created by RSA Customer Support Employee on Mar 23, 2018Last modified by RSA Customer Support Employee on Jun 26, 2020
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Article Number000036046
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition:  8.3 and higher
Platform: Amazon Web Services
IssueExisting RSA Authentication Manager customers must open an RSA support case to request access to the Authentication Manager AMI needed for AWS deployment.  
  1. Contact RSA Support to open a case.
  2. If you opt to open your case using our web portal, be sure that the case subject is SecurID:  AMI files request, and the RSA Version/Condition is set to the RSA Authentication Manager version you are requesting.

User-added image

  1. Be sure to provide your AWS 12-digit account number (for example, ABC123456789; DEF123456789; 321123456789; JKL123456789). 

This AWS account number is mandatory when opening a case so that RSA can provide access to the AMI.