000036171 - Total Orphaned Accounts count is not getting updated after local account mapping import in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 28, 2018
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Article Number000036171
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2
IssueThe total Orphaned Accounts count is not getting updated on the Application general page after local Account mapping import. We need to run the collections every time to have the count updated.

Steps to reproduce

  1. Import account mappings for a particular application under Application > Collectors
  2. Click on the account collector then on Accounts > Import Account Mappings.
  3. Hover over Application > Accounts > Orphan tab. You can see the Orphan account count as 2.

User-added image

  1. Hover over the General tab.  You can still see the old value. 

User-added image

  1. Once you run the application account collector the correct count gets updated.
CauseWhen importing a user account mapping for an orphan account, this new mapping was not reflected under the overall application’s General tab.This failure to update was caused by T_AV_APPLICATIONS not being updated after the import. 
ResolutionThis issue is fixed in 7.0.1 P05 and 7.0.2 P04. Deploy any of the patches to have this issue fixed.
WorkaroundRun the application account collector to have the count updated in General page.