000036138 - When attempting to log in to RSA Archer, the login window is in the upper left corner and login fails with warning: User Name and Password are required

Document created by RSA Customer Support Employee on Mar 27, 2018Last modified by RSA Customer Support Employee on Mar 13, 2020
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Article Number000036138
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: All
IssueWhen attempting to log in to RSA Archer, the login window is in the upper left corner and login fails with a warning: User Name and Password are required.  The user is even entering correct credentials.
login screen
CauseA prerequisite for IIS is missing: Static Content.  This can also occur if the Authentication settings in IIS are incorrect.
  1. Go to the RSAArcher site [depend on where you installed in IIS] in IIS.
  2. Double-click Authentication.
  3. Right-click Anonymous Authentication > Edit.
  4. Change it from the Specific User (IUSR) to Application Pool Identity.
ResolutionFor each Archer web server, enable Static Content.
  1. Open Add/Remove programs or Add Roles and Features Wizard.
  2. From Roles list, drill down to Web Server (IIS) > Web Server > Common HTTP Features > Static Content.
  3. Reboot the web server.

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