000036159 - RSA Archer Instance Configuration Reports from Archer Control Panel do not show graphs in Internet Explorer 11

Document created by RSA Customer Support Employee on Mar 27, 2018
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Article Number000036159
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueThe Instance Configuration Reports from the Archer Control Panel do not show graphs when opened.

There is a large blank white space where the graph is supposed to be displayed.

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CauseInternet Explorer 11 blocks the scripts that generate the graphs by default.
ResolutionAlternatively, users can open the report in a different browser. 

For Internet Explorer 11:
  1. Refresh the page
  2. At the bottom of the screen, click the "Allow blocked content" button.

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The report then shows graphs as expected.

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