000036170 - "Request could not be handled" error seen when clicking on submitted form tab for request raised via Webservices in RSA Identity Governance &  Lifecycle

Document created by RSA Customer Support Employee on Mar 28, 2018
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000036170
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2
  • When a request is raised via webservices and is assigned for manual fulfillment, accessing the manual link results in a blank page. 
  • There is no Completed or Cancelled radio button, there is nothing visible in the comment section. 
  • Clicking on Submitted Form will result in the following error:

Request could not be handled

Steps to reproduce

  1. Associate Manual Account Activities as manual workflow in Default AFX Fulfillment.

User-added image

  1. A request is created via webservice to Reset Password:

User-added image

  1. Click on Manual Task and click on the Submitted Form tab. This results in the Request could not be handled error.

User-added image

User-added image

  1. Click on the Perform button in General tab.Page does not load with all the details.
The error messages in the /home/oracle/wildfly/standalone/log/aveksaServer.log are as follows:
ERROR (default task-9) [com.aveksa.gui.core.MainManager] invalid request:
11/03/2017 20:06:39.444 ERROR (default task-45) [com.aveksa.gui.pages.admin.workflow.workitem.WorkItemMainPageView]
javax.servlet.ServletException: javax.servlet.jsp.JspTagException: WorkflowVariablesTag: null
at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:848)
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:777)
at org.apache.jsp.wf.forms._128_005fWPDS_jsp._jspService(_128_005fWPDS_jsp.java:222)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
CauseWebservices do not require having form fields and the null check was missing, which resulted in the error.
ResolutionThis issue is fixed in 7.0.2 P05. Deploy the patch to have this issue fixed.