000036178 - Driver error code 0x0000001f (0x0000001f) in RSA NetWitness Endpoint

Document created by RSA Customer Support Employee on Apr 3, 2018
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Article Number000036178
Applies ToRSA Product Set: NetWitness Endpoint
RSA Product/Service Type: NetWitness Endpoint
RSA Version/Condition: 4.3.0.5, 4.4.0.4, 4.3.0.6
 
IssueEcat agent disabled kernel driver and reported back to the Console Server a 0x0000001f error code.
CauseThis error code is related to a hardware driver disablement and the UMA disabled the KMA to prevent any issues to the OS

Error Code( 0x0000001f ) represents: A device attached to the system is not functioning.
ResolutionReboot the target machine to clear the error code.

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