|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.2 P03+, 7.1.0
|Issue||Prior to RSA Identity Governance & Lifecycle 7.0.2 P03, emails with % on their email content were being generated and sent.|
After patching to RSA Identity Governance & Lifecycle 7.0.2 P03 or higher patch versions, emails are neither generated nor sent, due to the following error:
You will find the error below in the aveksaServer.log, which can be downloaded by navigating to Admin > System > Server Nodes > aveksaServer.log :
|Cause||The emails are neither generated nor sent if the email content has a percent sign (%). This occurs when the message content was not encoded and saved for the Send Email node. |
|Resolution||Resolved in RSA Identity Governance & Lifecycle 7.0.2 P07+ and 7.1.0 P01.|
If you're using ONLY email nodes in the workflows, you may apply 7.0.2 P07. If you're using approval, etc. with email in the workflows, apply 7.0.2 P08, as it contains fixes for all other nodes.
|Workaround||The workaround is to either:|
Note that this workaround only affects change requests created after the edit to the workflows is made. Existing change requests are not corrected.