000036207 - Error message "503 Service Temporarily Unavailable" is displayed while logging in to RSA Link

Document created by RSA Customer Support Employee on Apr 2, 2018Last modified by RSA Customer Support Employee on Apr 2, 2018
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Article Number000036207
Applies ToRSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: RSA Link Authentication Portal (https://sso.rsasecurity.com)
Platform: Web Browser
IssueDuring the login process the message below is displayed which prevents fully logging in to RSA Link.

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

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WorkaroundIf this issue occurs, please wait a few minutes and attempt to log in again.  In most situations, the issue will resolve itself in a short period of time and a second attempt to log in will be successful.

If you continue to experience the issue after approximately 5 or 10 minutes of waiting, please contact RSA Customer Support using the form at https://community.rsa.com/contact (preferably with "Service Temporarily Unavailable" somewhere in the subject line) to inform them of the incident.
NotesRSA Employees:
Please engage the RSA Link team immediately if this issue is encountered so that it may be fully investigated while the incident is still occurring.