|Applies To||RSA Product Set: NetWitness Platform, NetWitness Logs & Network|
RSA Product/Service Type: NetWitness Admin Server
RSA Version/Condition: 22.214.171.124, 126.96.36.199
|Issue||When attempting to upgrade to RSA NetWitness Platform 11.x, you may see that after login that "Migration Failed" is shown on the web page. This could happen because of multiple reasons. Please review the following symptoms and find the one that best fits the situation.|
The following can be seen in /var/lib/netwitness/uax/logs/migration.log on the Netwitness Admin Server:
In version 11.0 of the RSA NetWitness Platform, there is a dashboard customization option that is no longer utilized.
The class for this feature had been removed and thus creates a failure to read the class ReporterCharDashletHideValueOptions during the upgrade.
A particular Dashboard is using a component type of ALERTER when this value has since been renamed in the 11.1 to ALERTING
|Resolution||The deprecated customized dashboard class ReporterCharDashletHideValueOptions has been reintroduced in RSA NetWitness Logs & Network version 11.1 which resolves the issue.|
|Workaround||We have workarounds for both conditions listed below. Please use the one that fits your situation.|
Below is an example of what is in USER_PREFEREENCES from the custom dashboards:
Delete what custom dashboard preferences you have:
Run a select statement to see all of the affected Dashboards with the ALERTER ComponentType
You should see one or more rows as a result of your query, similar to Situation 1. Update each result of the query with the following update statement using the ID tied to that row in the table.
After applying either the fix for Situation 1 and/or Situation 2, you can start the Jetty Web UI Service back up
When the upgrade is complete you can add back the custom dashboard preferences mentioned in Situation 1.