|Applies To||RSA Product Set: SecurID Access|
|Issue||Additional authentication for the Cloud Administration Console has been enabled as described in Configure Session and Authentication Method Settings. When an administrator tries to login to the Administration Console the following error occurs:|
An error occurred
Open the application again.
|Resolution||This error will occur if an administrator is created that does not map to a valid user in a synced Identity Source. That is, the administrator username must equal the email address of a synced user.|
Ensure that the administrator user meets both of the following requirements:
|Notes||If no administrator can login after enabling additional authentication please contact RSA Customer Support.|