000036220 - How to configure additional authentication for the RSA SecurID Access Cloud Administration Console

Document created by RSA Customer Support Employee on Apr 5, 2018
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Article Number000036220
Applies ToRSA Product Set: SecurID Access
IssueAdditional authentication for the Cloud Administration Console has been enabled as described in Configure Session and Authentication Method Settings.  When an administrator tries to login to the Administration Console the following error occurs:

An error occurred
Open the application again.

An Error Occurred Open the application again

ResolutionThis error will occur if an administrator is created that does not map to a valid user in a synced Identity Source.  That is, the administrator username must equal the email address of a synced user.

Ensure that the administrator user meets both of the following requirements:
  • Is also in an Identity Source (where administrator user name equals a synced user's email address), and
  • Has registered an authentication method required by the authentication policy associated with the Administration Console (for example the RSA Authenticate App).
NotesIf no administrator can login after enabling additional authentication please contact RSA Customer Support.