000033263 - How to capture web sessions using Fiddler for troubleshooting purposes

Document created by RSA Customer Support Employee on Apr 5, 2018
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000033263
Applies ToRSA Product Set: All RSA Products
Platform: Windows
IssueFiddler/FiddlerCap is a proxy tool that can be used to capture web sessions to aid in debugging traffic flow.  
Customers may be asked during their troubleshooting engagement to capture a web capture to aid in debugging traffic flow.


Install FiddlerCap

  1. Download FiddlerCap
  2. Once downloaded, run FiddlerCap's installer program (fiddlercapsetup.exe).

Running FiddlerCap

  1. Once the installation completes, close all browsers and/or other applications that contact the web.  
  2. Launch FiddlerCap from the Start menu.  
  3. In FiddlerCap, click on the option to Decrypt HTTPS traffic.
  4. Launch the browser, where the issue can be reproduced, and clear the browser's cache and cookies.
  5. In FiddlerCap, click on the button 1. Start Capture.
  6. Browse to the site you wish to capture and attempt to reproduce the issue.
  7. Once the issue has re-surfaced, click on on the button 2.  Stop Capture in FiddlerCap.
  8. In FiddlerCap, click on the button, 3. Save Capture.
  9. Save the capture file to a location of your choice.
  10. Close FiddlerCap.

Send the Fiddler capture file (.SAZ file) to RSA Support

Refer to the following article: 000034866 - How to upload files to RSA Customer Support for analysis