|Applies To||RSA Product Set: SecurID Access|
|Issue||When attempting to access the IDR-hosted application portal with additional authentication required (or an application in the portal that requires additional authentication) an error occurs:|
The /var/log/symplified/symplified.log includes a message like:
|Cause||The user is in an associated LDAP identity source but has not been synced to the cloud yet.|
|Resolution||Follow the steps in Manually Synchronize an Identity Source for the Cloud Authentication Service to create a record of the user in the SecurID Access cloud service.|
Additionally, ensure that the user has the ability to perform the required additional authentication. For example, see RSA SecurID Authenticate Device Registration Overview if approve (push notification) or authenticate tokencodes are allowable authentication methods.