RSA Adaptive Authentication (Hosted) GDPR Advisory - Phone Number Change

Document created by RSA Product Team Employee on Apr 18, 2018Last modified by RSA Link Team on Jun 13, 2018
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The General Data Protection Regulation (GDPR) is a new law effective on 25th May 2018 that establishes a single set of rules for every European Union (EU) Member State to protect personal data of an EU data subject (e.g. a consumer).


To conform with GDPR, RSA Adaptive Authentication (Hosted) saves only the last four digits of phone numbers that are received in the authentication flow. As a result, the Case Management application, Authentication Method Details section, only displays the last four digits of the end-user phone number.


RSA will be conducting maintenance in the following regional Hosted Adaptive Authentication Services to conform with new GDPR phone number requirements:


Host RegionStart TimeEnd Time

Sunday, May 6, 2018

05:00 AM GMT

Sunday, May 6, 2018

07:00 AM GMT

Sunday, May 13, 2018

09:00 AM GMT

Sunday, May 13, 2018

11:00 AM GMT

For more information on RSA Adaptive Authentication Hosted & Cloud, as it relates to GDPR, visit the RSA Link community:



If you have further questions, please contact your Fraud & Risk Intelligence Account Manager.


For additional documentation, downloads, and more, visit the RSA Adaptive Authentication page on RSA Link.


EOPS Policy:

RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details.