000036277 - Getting "Unexpected Error" or "Unknown Route" errors when clicking on custom links in an iView after upgrading to RSA Archer 6.4

Document created by RSA Customer Support Employee on Apr 19, 2018
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Article Number000036277
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.4
IssueSome custom links in custom iViews will no longer function after the upgrade, resulting in either one of the following errors when you click the links:

Unexpected Error 
Unknown Route, The route specified does not exist

CauseChanges to RSA Archer to improve improve URL redirection and the user experience have invalidated some custom links that were created in previous versions.
ResolutionThe custom links will need to be replaced.  To find the URL to use,
  1. Browse to the content for which you want to create a link.
  2. Click on the email icon in the top right corner. 
  3. Edit your iView and update your URL in the Custom Content field to use what was generated for the email.

NotesThis issue only affected custom links.  All of the links from out of the box content have been updated to support the URL redirection changes.