000036269 - Unable to delete packages in RSA Archer 6.3 P4 and 6.3 P5

Document created by RSA Customer Support Employee on Apr 19, 2018Last modified by RSA Customer Support Employee on Jul 17, 2019
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Article Number000036269
Applies ToRSA Product Set:  RSA Archer
RSA Version/Condition: 6.x
  • When you attempt to delete a package in either RSA Archer 6.3 P4 or 6.3 P5 and click OK to the pop up then go back to the list of packages, the deleted package is still there.
  • No errors are thrown or recorded in the logs as well.
CauseWebDav, a component of IIS is enabled.  This is the cause of this behavior, as well as affecting the Content Enrollment section of Advanced Workflow.
ResolutionTo resolve this issue, remove WebDAV from the installed features of IIS on every web server.
  1. In Windows 10, launch the Control Panel. 
  2. Navigate to Programs and Features
  3. Turn Windows features on or off.  Note:  On Windows Server OSes this has to be done via Add/Remove Roles and Features within Server Manager.
  4. Open IIS.
  5. Navigate to Web Management Tools > World Wide Web Services.
  6. Open Common Http Features.
  7. Uncheck WebDAV Publishing.

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WorkaroundNone. Removal of WebDAV is needed to resolve this issue.