Configure Email Notifications

Document created by RSA Information Design and Development on Apr 23, 2018Last modified by RSA Information Design and Development on Oct 29, 2019
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To help increase security, you can configure the Cloud Authentication Service to automatically send confirmation email to users in the following situations:

  • A user completes RSA SecurID Authenticate device registration.

  • A user adds an additional company in the RSA SecurID Authenticate app.

  • A user deletes a company in the RSA SecurID Authenticate app.

  • A user deletes an RSA SecurID Authenticate registered device.

  • An administrator generates an Emergency Tokencode for a user in the Cloud Administration Console.

See the following table for details.

                   
Confirmation EmailsDetails
Device registration, device deletion, and company addition or deletion

Emails are sent following user action related to the RSA SecurID Authenticate app only. They are not sent for user management of other devices, such as a FIDO Token. If an administrator deletes a user's company or device, the user is notified in the RSA SecurID Authenticate app but does not receive an email.

Emergency Tokencode generated

Emails are sent when the administrator generates the tokencode in the Cloud Administration Console. The emails are not affected by any other administrator or user action, such as when the user enters the tokencode to authenticate.

The emails are sent in the language of the registered device containing the RSA SecurID Authenticate app. For example, if the device uses Spanish, the emails are sent in Spanish. If an administrator generates an Emergency Tokencode for a user and the user did not register a device, the emails are sent in English.

Before you begin 

  • You must be a Super Admin in the Cloud Administration Console.

  • (Optional) Select a custom logo to include in the email. The image file must be JPG or PNG format, and no larger than 50 KB. The maximum logo size is 220 x 80 pixels.

Procedure 

  1. In the Cloud Administration Console, click My Account > Company Settings and select the Email Notifications tab.

  2. (Optional) Click Upload Logo, and select the logo to include in the email.

    If you do not specify a logo, the email does not include a logo. To delete an existing logo, click the minus sign.

  3. In the From Email Address field, specify the email address from which the email will be sent.

  4. (Optional) In the Signature field, specify the signature that appears at the bottom of the email. For example, you might add a name and job title.

  5. Select the events for which you want to send emails: Device registration, Device deletion, or Emergency Tokencode generated. You can select multiple events. To read the email, click Preview Email. You cannot modify the subject or body of the email.

  6. Click Save Settings.

  7. (Optional) Click Publish Changes to activate the settings immediately.

 

 

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