|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: RSA Archer (SaaS)
RSA Version/Condition: 6.x
|Issue||Users receive a certificate error when accessing the RSA Archer Hosted Environment.|
|Cause||The issue is because Chrome 66 and later no longer trusts the Symantec certificate that is in use on the Archer site that is being accessed.|
|Resolution||Replace certificates on the web servers to use certificates that are trusted by Google Chrome.|
Use a supported web browser from the "Qualified & Supported Environments" documentation of the version of Archer deployed: https://community.rsa.com/community/products/archer-grc/archer-customer-partner-community/platform
For RSA Hosted (SaaS) customers, the certificates are being replaced within the next couple of weeks.